Refund Policy

The Candy Cabin – Return & Refund Policy

At The Candy Cabin, we’re all about making your day sweeter. If something isn’t right with your order, we’ll do our best to fix it quickly.
 

Returns & Eligibility
Due to the nature of our products, we do not accept returns on edible items for safety and hygiene reasons. However, you may be eligible for a refund or replacement if:

• Your item arrived damaged

• You received the wrong item

• Your order is missing items

Please contact us within 48 hours of delivery with your order number and clear photos of the issue.

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Non-Returnable Items

• All food and confectionery products

• Opened or partially consumed items

• Custom or personalised orders (unless faulty)
   

Refunds & Replacements
If your request is approved, we will offer:

• A replacement item, or

• A full or partial refund to your original payment method

Refunds are typically processed within 5–7 business days.
 

Order Cancellations
Orders can be cancelled within 2 hours of placing them, as we aim to prepare and dispatch sweets quickly.

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Allergy & Storage Disclaimer
Please read product descriptions carefully for allergen information. The Candy Cabin is not responsible for issues arising from allergies or improper storage once the order has been delivered.

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How to Contact Us
To report an issue or ask for help, reach out to us at:
📧 help@thecandycabinuk.co.uk
Include your order number and details so we can assist you as quickly as possible.

Thank you for choosing The Candy Cabin 🍬